Actions Arising from Customer Involvement

• Introduction of speed limit signs following complaints of vehicles entering Willowbank dangerously fast

• Commitment to offer tenants the option of higher quality upgrades should they be willing to invest in their units

• To encourage drivers on site to check that they have not double parked

• To remind tenants that their customers must use only the customer parking, not the dedicated space in front of each unit which belongs to each tenant, and which is important to keep free for deliveries

• To have double checks in place so as to ensure new Foundry House site is accessible in a timely manner for conference users

• To allow extra time for practical application of learning achieved during workshops

• To dedicate a primary contact to each tenant so as to ensure customer satisfaction is guaranteed

LEDCOM Targets for Annual Customer Satisfaction Survey

Key Performance Indicators

LEDCOM has a number of Key Performance Indicators (KPIs) which are reviewed on a regular basis. We are interested in seeking customer feedback and would like information on which KPI themes  (listed below) our customers would regard as most important.

KPI Themes

• To be a sustainable and successful social enterprise with an emphasis on customer service, quality assurance and people development

• To develop and deliver initiatives which promote economic growth and regeneration leading to employment opportunities  in local communities

• To focus on the development and growth of entrepreneurship and self employment , through micro enterprises, small businesses and social enterprises

• To encourage and facilitate the start up and growth of  knowledge based and external sales focused enterprises

• To research, evaluate and develop  social enterprises, including joint ventures, which meet needs and realise market opportunities

• To develop facilities and services  which support small business and social enterprise start-up and growth as well as attracting inward investment

• To develop training and work experience opportunities for unemployed people to help upskill them and improve their employment prospects